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Job Title : Rehabilitation Case Manager

Salary : £27,000 - £33,000 per annum

Hours : Full time/Part time

Location : UK (Homeworking)

Reports into : Clinical Team Leader

Additional Benefits : Generous homeworking and car allowances

  • Role Objective:

    To deliver quality assessments and case management in order to discharge clients with maximum medical improvement and the highest potential return to work outcomes.

    The role of Rehabilitation Case Manager within Innovate Healthcare is responsible for the completion and delivery of high-quality assessments and case management duties within the Return-to-Work business function.

    Reporting into the Clinical Team Leader appropriate for their geographic region, the Case Manager will work as part of the wider RTW team, completing assessments and reports within the remit of the Rehabilitation unit. Supported by a dedicated Case Management Assistant, the Case Manager will engage with clients and customers throughout their recovery journey with the aim of securing the best possible return to work outcomes.

    A working from home role, the Case Manager will complete Virtual assessments, with some face-to-face assessment travelling within their own region (and further afield where required) in order to facilitate the former. This can include nationwide travel across the UK and occasionally off the mainland (NI).

  • About us:

    We are passionate about two main things; people and wellbeing. In fact, our Mission and Vision revolve around both of these passions – we want to change the way the world engages with wellbeing. Innovate Healthcare was established in 2011 and works in the Private Healthcare sector, with a head office based in Stockport, Manchester. Our team members span the UK, working in both the Occupational Health and Insurance sectors, providing end-to-end wellbeing services to our clients, including Physiotherapy and Rehabilitation Services, Case Management, Psychological, Return to Work Services, Wellbeing Services, FCE’s and Job Task Analysis.

    We only employ the best people – and because of that ethos, we make sure we look after them too. We offer a generous salary, 25 days annual leave, homeworking allowance, other perks (such as cinema and gyms discounts plus lots more) – as well as the major draw of working with the best possible colleagues.

  • Role Description:

    • Liaise with referring parties to ensure that the purpose of the assessment is fully understood
    • Engage with and build rapport with clients to initiate the assessment process
    • Work with assigned Case Management Assistant to book in assessments within SLA
    • Plan appropriate assessment types, utilizing template documentation and tools
    • Carry out a range of assessments; either virtually or face to face
    • Debrief with referring parties following assessments where required
    • Case note appropriately; creating and maintaining comprehensive records, reflecting all activities
    • Write comprehensive, professional reports which answer the reason for referral
    • Submit accurate invoice requests within required timeframes
    • Work to obtain repeat referrals from existing customers
    • Build and maintain valuable relationships with referring customers
    • Meet relevant customer and internal service level agreements
    • Meet or exceed daily financial targets
    • Complete all management information requirements on the current relevant operating system
    • Researching, selecting and instructing on treatment providers and monitoring to ensure quality outcomes
    • Liaising with key parties including solicitors, employers, treating practitioners, case handlers in order to drive a return to work outcome
    • Participate in upskilling and learning and development programmes/sessions
    • Provide peer to peer support for Case Manager and Case Management Assistant colleagues
    • Engage in quality assurance procedures and regular clinical supervision
    • To work on and towards the Innovate Mission and Vision and commit to promoting the organisation’s culture and values
  • Key Skill Requirements:

    • Written, verbal and telephonic communication

    • Organisation and time-management and schedule-planning

    • Persuasion, negotiation and influencing

    • Data understanding and communication

    • IT, including knowledge of a range of basic software packages

    • Prioritisation

    • Decision-making

    • Clinical experience

  • Person Specification:

    • Relevant clinical degree background (Occupational Therapy/Physiotherapy etc) (E)

    • Two years clinical experience (E)

    • Valid Professional Registration (HCPC / NMC / BASRaT etc)

    • Ability to work under own initiative and problem-solve

    • Comfortable working both independently and as part of a team

    • Committed to achievement of high standards and dedicated to customer/client journey

    • Remains calm, considered and focused under pressure

    • Highly motivated and self-reliant persona

    • Assertive, strong ability to build rapport

    • High degree of professional integrity

    • Positive and energetic approach towards work

    • Deadline-focused

    • Works with the application of a ‘continuous improvement’ philosophy

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